Marketing Physician Relations

Location: Wenatchee, WA
Facility: Confluence Health
Schedule: Full Time; Exempt
Shift: Day Shift

Job Description

Position Summary:

  • Assist with development of a physician relations program to facilitate the referral process by serving as a liaison between Confluence Health inpatient departments / specialty practices and referring primary care physicians in assigned territory.
Essential Functions:
  • Essential Functions:
    • Collaborate with the Marketing Director and fellow Physician Relations Liaison in the development of physician relations goals.
    • Work with physicians and staff to improve the referral process.
    • Visit physician offices on a regular schedule to establish and maintain good working relationships.
    • Maintain ongoing communication between Confluence Health and referring physicians by responding to questions and concerns and providing appropriate materials.
    • Facilitate physician outreach to meet with referring providers.
    • Facilitate problem solving and referral process improvement with managers and staff.
    • Provide information on Confluence Health continuing medical education opportunities.
    • Identify and reports on referral patterns and trends.
    • Serve as liaison in providing outside access to the Confluence Health electronic medical record.
    • Provide feedback to Confluence Health leadership concerning the referral process.
    • Develop an understanding of Confluence Health operations, policies and procedures as they relate to the referral process.
  • Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
  • Required:
    • Bachelors Degree in Business, marketing, public relations, or related field; or equivalent job experience.
    • Proficient in Microsoft Office, specifically MS Word, Excel and PowerPoint.
    • Washington State driver’s license.
    • Ability to communicate clearly and persuasively, both verbally and in writing and skilled in the development of effective working relationships with physicians, employees, all levels of management, vendors, and the general public.
    • Excellent customer service skills and ability to problem solve in calm, rationale manner.
    • Skill in identifying trends, researching complex issues, and developing specific recommendations for action.
    • Skill in planning and carrying out complex projects from development to completion.
    • Personal computer skills and the ability to apply MS Office software to all position functions and responsibilities.
    • Ability to maintain composure and apply effective listening skills and objective judgment in dealing with physicians and public problem situations.
    • A high degree of initiative and the ability to work independently and deal with a high volume of work amidst distractions and time pressures.
    • An even temperament and continual positive outward nature which projects a positive, professional public image and contributes to the morale of the office.
    • Ability to maintain a high degree of confidentiality.
  • Desired:
    • Outside sales experience.
Additional Information

About Confluence Health: Confluence Health is an integrated, rural healthcare delivery system with two hospitals, multi-specialty care in 30+ service lines and primary care in 11 communities across north central Washington State. Our 270 physicians and 130 advanced practice clinicians serve an area of approximately 12,000 square miles and cover nearly every corner of this region through specialty outreach. Our Mission: We are dedicated to improving our patients' health by providing safe, high-quality care in a compassionate and cost effective manner. Our Setting and Lifestyle: We are located in the heart of Washington State and just 2.5 hours east of Seattle. Our region offers a diverse array of recreational opportunities in breathtaking landscapes, from alpine country to the high desert, orchards to vineyards, cross country skiing to fly fishing and everything in between. Cycling, mountain biking, rafting, hiking; it is all right here. The region also offers a family friendly environment with excellent schools and cultural and art activities for the entire family.