Practice Manager III

Location: Wenatchee, WA
Facility: Wenatchee Valley Hospital
Schedule: Full Time; Exempt
Shift: Day Shift

Job Description
Position Summary:
  • This is an upper level management position. The Practice Manager III manages the overall operations of the practice, ensuring a vision and strategy for future growth. The Practice Manager III partners with a physician manager to implement and manage all aspects of the medical practice to support the strategic initiatives of Confluence Health. This position promotes high levels of satisfaction with patients, providers and staff through proactively addressing concerns through meaningful measures and interventions.
Essential Functions:
  • Essential Functions:
    • Manages and coaches front office and clinical staff.
    • Conducts the formal review process for each staff member and makes recommendations for wage adjustments.
    • Disciplines and terminates employees as required in consultation with the HR Director.
    • Conducts regular staff meetings.
    • Remains accessible to listen to, converse with, advise and counsel staff in a confidential manner. Serves as a primary resource in solving employee work-related problems and helping employees perform to their potential.
    • Interviews and hires staff to fill vacated and new positions.
    • Mentors and supervises Practice Manager I when assigned.
    • Profit and Loss responsibility for the practice, including revenue, expenses and budgeting.
    • Develops department goals and objectives and operational policies and procedures.
    • Notes process trends, variances, and problem areas and manages to Key Performance Indicators
    • Manages the flow of the practice to insure compliance, access, efficiency and patient satisfaction.
    • Problem solves and addresses issues raised by physicians, employees, and patients.
    • Develops vision for practice and executes plans to achieve vision.
    • Identifies strategy for growth and executes plans to achieve growth goals.
    • In conjunction with Physician Manager:
      • Establishes regular contact with each practice physician and develops a working rapport.
      • Assures that physicians receive all pertinent information concerning policies, procedures, events, and state of affairs.
      • Assists with recruitment and retention of provider staff.
    • Supports and promotes a positive image of the practice outside the organization.
    • Monitors patient feedback and contributes to the process of resolving patient complaints and service issues.
  • Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
  • Required:
    • Minimum three years of leadership or management experience in a healthcare setting.
    • Proficiency within the Microsoft Office suite of software.
    • Knowledge of organization policies, procedures, systems, and objectives.
    • Knowledge of fiscal management and human resource management techniques.
    • Knowledge of accounting systems, insurance billing and collecting, and budgets.
    • Skill in planning, organizing, and supervising.
    • Skill in exercising initiative, judgment, problem-solving, and decision-making.
    • Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the public.
    • Ability to communicate effectively both in writing and verbally.
    • Ability to counsel/discipline personnel as requested or as may become necessary.
    • Ability to delegate authority, responsibility to other staff personnel as deemed necessary to perform their assigned duties.
    • Ability to handle information in a confidential manner.
    • must maintain primary residence in the Confluence Health service area
  • Desired:
    • Minimum of Bachelor’s Degree in Healthcare Administration, Business Administration, or related field.
    • Advanced Degree.
    • Lean certification.
    • Proficiency with Epic EHR and practice management software.
Additional Information

About Confluence Health: Confluence Health is an integrated, rural healthcare delivery system with two hospitals, multi-specialty care in 30+ service lines and primary care in 11 communities across north central Washington State. Our 270 physicians and 130 advanced practice clinicians serve an area of approximately 12,000 square miles and cover nearly every corner of this region through specialty outreach. Our Mission: We are dedicated to improving our patients' health by providing safe, high-quality care in a compassionate and cost effective manner. Our Setting and Lifestyle: We are located in the heart of Washington State and just 2.5 hours east of Seattle. Our region offers a diverse array of recreational opportunities in breathtaking landscapes, from alpine country to the high desert, orchards to vineyards, cross country skiing to fly fishing and everything in between. Cycling, mountain biking, rafting, hiking; it is all right here. The region also offers a family friendly environment with excellent schools and cultural and art activities for the entire family.