Location: Wenatchee, WA
Facility: Wenatchee Valley Hospital
Schedule: Full Time
Shift: Day Shift

Job Description

Position Summary:

  • Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions.
Essential Functions:
  • Essential Functions:
    • Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.
    • Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
    • Answers telephone, and provides outstanding customer service for every encounter.
    • Operates general office equipment.
    • Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.
    • Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.
    • Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
    • Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).
    • Other duties as assigned.
  • Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
  • Required:
    • Ability to communicate effectively in English, verbally and in writing
    • Typing skills at least 35 wpm
    • Basic computer skills
  • Desired:
    • High school diploma or equivalent (GED)
    • One-year work experience in medical office setting
    • Medical terminology desirable
Additional Information

Moses Lake Clinic is a multi-specialty clinic with more than 100 physicians and advanced practice clinicians. In addition to our primary care practice areas (Family, Internal Medicine, Geriatrics, Pediatrics, OB/Gyn), we have several specialty care areas, including Cardiology, Oncology, Ortho and others. Additionally, we have a walk-in clinic and an ambulatory surgery center. The Moses Lake Clinic physicians and staff are committed to providing quality healthcare in a friendly and caring environment. Moses Lake Clinic is part of the Confluence Health network of healthcare services.