Location: Wenatchee, WA
Facility: Wenatchee Valley Hospital
Schedule: Pool Position
Shift: Day Shift
Hours: on call - Position located in Winthrop, WA

Job Description


Position Summary:
  • Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions.
Essential Functions:
  • Essential Functions:
    • Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.
    • Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
    • Answers telephone, and provides outstanding customer service for every encounter.
    • Operates general office equipment.
    • Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.
    • Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.
    • Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
    • Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).
    • Other duties as assigned.
  • Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
  • Required:
    • Ability to communicate effectively in English, verbally and in writing
    • Typing skills at least 35 wpm
    • Basic computer skills
  • Desired:
    • High school diploma or equivalent (GED)
    • One-year work experience in medical office setting
    • Medical terminology desirable
Physical/Sensory Demands:
  • O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
  • F = Frequent, represents 26 to 50% or up to 1 hour of an 2 hour workday.
  • C = Continuous, represents 51% to 100% or up to 2 hours of 2 hour workday.
  • Physical/Sensory Demands For This Position:
    • Walking – F
    • Sitting/Standing – F
    • Reaching: Shoulder Height – O
    • Reaching: Above shoulder height – O
    • Reaching: Below shoulder height – F
    • Climbing – O
    • Pulling/Pushing: 25 pounds or less – O
    • Pulling/Pushing: 25 pounds to 50 pounds – O
    • Pulling/Pushing: Over 50 pounds – O
    • Lifting: 25 pounds or less – O
    • Lifting: 25 pounds to 50 pounds – O
    • Lifting: Over 50 pounds – O
    • Carrying: 25 pounds or less – O
    • Carrying: 25 pounds to 50 pounds – O
    • Carrying: Over 50 pounds – O
    • Crawling/Kneeling – O
    • Bending/Stooping/Crouching – O
    • Twisting/Turning – O
    • Repetitive Movement – F
Working Conditions:
  • Work is performed in a reception area. Involves continuous contact with patients. Interaction is constant and with many interruptions.
Physical Exposures:
  • Physical Exposures For This Position:
    • Unprotected Heights – No
    • Heat – No
    • Cold – No
    • Mechanical Hazards – No
    • Hazardous Substances – Yes
    • Blood Borne Pathogens Exposure Potential – Yes
    • Lighting – No
    • Noise – No
    • Ionizing/Non-Ionizing Radiation – No
    • Infectious Diseases – Yes

Additional Information

About Confluence Health: Confluence Health was formed in 2013 as an affiliation between the Wenatchee Valley Medical Center and Central Washington Hospital to create an integrated, rural healthcare delivery system with 2 hospitals, multi-specialty care in 30+ service lines and primary care in ten communities across North Central Washington state. Over 225 physicians and 100 advanced practice clinicians serve an area of approximately 12,000 square miles and cover nearly every corner of this region through specialty outreach. Our Mission: We are dedicated to improving our patients' health by providing safe, high-quality care in a compassionate and cost effective manner. Our Setting and Lifestyle: We are located in the heart of Washington State and just 2.5 hours east of Seattle. Our region offers a diversity of recreational opportunities in breathtaking landscapes, from alpine country to the high desert, orchards to vineyards, cross country skiing to fly fishing and everything in between. Cycling, mountain biking, rafting, hiking; it is all right here. The region also offers a family friendly environment with good schools and opportunities for the entire family to be involved in culture and arts.