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DIAGNOSIS OF COVID-19 AT CONFLUENCE HEALTH (FAQ's)

Symptom Questions

I think I may be feeling symptoms consistent with COVID-19 infection. What do I do?

To ensure the health and safety of yourself as well as your community, if you are exhibiting symptoms you feel may be consistent with COVID-19, we ask you DO NOT show up at your place of health care unannounced. Instead, please call 509.663.8711 so we may ask you a few questions that will best determine your course of care.

I know with certainty that I’ve been exposed to a person with a confirmed diagnosis of COVID-19. What should I do?

Call our nurse triage hotline at 509.663.8711 if you develop symptoms, and have been in close contact with a person known to have COVID-19 or if you have recently traveled from an area with widespread or ongoing

community spread of COVID-19.

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Drive-thru COVID-19 Testing Questions

Drive-thru COVID-19 testing sites:

Patients will still need to be pre-screened ahead of time. We are currently providing community testing for the following:

  1. Patients that are symptomatic
  2. Patients that have had a high-risk exposure at least 5 days prior
  3. Patients required to have testing for a surgery or a procedure

This can be done one of two ways:

  1. Call the COVID Hotline Triage at 509.663.8711 option 1
    1. Monday – Friday: 7:00 AM – 4:30 PM
    2. Saturday & Sunday: 7:00 AM – 4:30 PM
  2. Referred by a Primary Care Provider.

*Patients MUST be pre-screened.

Locations

  • Wenatchee
    615 N. Emerson Ave.
    Wenatchee, WA, 98801
    Hours:
    Monday-Friday: 8:00am - 4:30pm
    Saturday & Sunday: 8:00am - 12:00pm
    No Appointment Needed (Order must be placed by Physician)
  • Omak
    916 Koala Dr.,
    Omak, WA 98841
    Hours:
    Monday-Friday: 7:00am to 1:30pm & 2:30pm to 4:00pm
    No Appointment Needed (Order must be placed by Physician)
  • Moses Lake
    999 Pioneer Way,
    Moses Lake, WA 98837
    Hours:
    Monday-Friday: 8:00am - 5:00pm
    By Appointment Only (Order must be placed by Physician)

*Results within 24-48 hours - Resultados dentro de 24 y 48 horas.

What to expect after being tested for COVID-19:

The specimen that was taken will be processed and the results of your test will return to Confluence Health typically within 24 – 48 hours. You will be instructed to quarantine until your results return. If you screened for COVID-19 for surgery or a procedure, you should quarantine until the date of your appointment even if your results come back negative. Patients who have a negative result but have symptoms should remain home and isolate for a minimum of 48 hours.

If you are being screened for COVID-19 for a surgery or procedure:
Confluence Health will notify you if your results come back positive and your procedure needs to be rescheduled. If your results are negative, you will not be contacted prior to your surgery or procedure specific to your COVID test. You may still be called with instructions or details regarding your procedure prior to your scheduled procedure/surgery date.

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Patient and Visitor Safety Questions

What is Confluence Health doing to ensure patients and visitors are safe?

Confluence Health’s Infection Control team continues to actively monitor the COVID-19 (Coronavirus) situation worldwide and at home. Our focus, always, is on illness prevention, and that remains at the core of our response to this and all health risks.

Have the number of public entrances been limited?

Yes, to help assist us in managing the new visitor limitations, we are limiting the number of public entrances to our faculties.

The following are specific times and public entrance/exit points for each facility:
Central Washington Hospital:
Screenings will take place from 8am to 8pm at the following entrances:

  • Emergency Department Entrance (entrance open 24 hours a day and the ONLY entrance to CWH from 8pm – 8am
  • Main Entrance
  • Surgery and Procedures Entrance (green)
Note: All other entrances will be closed and have signs directing patients and visitors to the open entrances.

Wenatchee Valley Hospital & Clinics:

  • Walk-in Clinic Entrance:
    • 7am to 7pm, seven days a week
    Note: All other out-patient clinics – Main entrance access only during normal hours of business

    How do I protect myself and my family?

    For current information about COVID-19 and recommendations for keeping yourself and your family healthy, we recommend these resources:

    Social distancing can help slow the spread of COVID-19 in affected communities. This means avoiding crowded places and maintaining distance from others.

    More prevention tips: https://bit.ly/2QbLFkW

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    COVID-19 Testing Cost Questions

    Does Confluence Health Charge for COVID-19 Testing?

    The price for the COVID-19 lab test at Confluence Health are:

    Test Type

    Gross Charge

    Cash Price

    Rapid Antigen COVID Test

    $150

    $135

    PCR COVID Test

    $218

    $196.20

    Antigen COVID + Flu

    $225

    $202.50

    PCR COVID + Flu

    $300

    $270

    PCR COVID + Flu + RSV

    $350

    $315

    In some cases, a suspected false negative on a rapid-result test may need to be re-tested using the longer method. The Washington State Office of the Insurance Commissioner has ordered all health plans regulated by his office to cover testing for COVID-19 without copays or deductibles.

    It does not apply to the following plans:

    • Employer plans that are self-funded
    • Medicare
    • Federal employee health plans
    • Health plans for members of the military or veterans
    • Uniform Medical Plan for state and school employees

    While the cost of the COVID-19 test may be covered, some other medical care costs related to your illness depend on your insurance coverage. These medical costs could include other tests, such as testing for the flu or other respiratory illness.

    For uninsured patients, our Patient Service representatives will assist you to see if you qualify for free COVID-19 test coverage by the state. Please call 509.436.4020, or toll free at 888.499.4801, for more information or if you have any other questions.

    More information about health insurance and coronavirus is available on the Insurance Commissioners website.

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    PPE (Personal Protection Equipment) Donation Questions

    PPE Donation Questions?

    Thank you for your generosity and offers to donate Personal Protective Equipment (PPE). We, at Confluence Health, are overwhelmed with gratitude. We have created a resource web page with additional details and approved sewing patterns.
    If you have PPE donations, they can be dropped off between 8:30 AM-4:00 PM, Monday-Thursday at the Confluence Health Foundation, 518 N. Chelan Avenue in Wenatchee. For questions call 509.436.6275.

    PPE DONATION RESOURCE PAGE

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