Be cautious with unexpected messages claiming to be from MyChart or Confluence Health, especially those requesting personal information, passwords or verification codes.
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We’ve received reports of phishing emails and text messages that use the MyChart name and logo to appear legitimate. These scams are being reported by healthcare organizations across the country, and recent reports from our patients indicate they remain active. Please, be cautious with unexpected messages claiming to be from MyChart or Confluence Health, especially those requesting personal information, passwords or verification codes.
How to protect yourself?
Check the sender and the web address. Before you click a link, enter login information or provide payment details, look closely at the sender’s full email address and the complete website URL. Small misspellings and extra words are common signs of a fake. MyChart.com, MyChart.org, and Epic.com are all official Epic websites.
When in doubt, ask. Not sure if a message or website is real? Don’t enter your login or payment info yet. Call your Confluence Health patient services first and ask.
Guard your password and verification codes. Epic and Confluence Health will never ask for your password or verification codes. The only safe place to enter them is the MyChart website or app. No one should ask for them by phone, text or email.
Keep your communications private. Epic and Confluence Health will never ask you to change your email address or phone number to one you don’t control. Don’t forward messages from MyChart to others.
Be skeptical of “free” offers. Some messages promise free gifts or prizes (such as a “free first aid kit”) in exchange for your info. These are most likely scams. MyChart does not run giveaways.
Never run commands on your computer. MyChart will never tell you to press keyboard shortcuts or to run a command to “verify,” “fix” or “unlock” your account.
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