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Financial Assistance

We believe everyone in our community deserves quality care, no matter what they can afford. If you’re worried about the cost of your care, we’re here to help. Confluence Health offers financial assistance to patients who qualify, and our team can walk you through your options, answer your questions, and help you apply. You don’t have to figure it out alone, and you should never put off the care you need because of cost. Reach out to us, and we’ll find a path forward together.

Charity Care

Charity care is our main financial assistance program. If you don’t have insurance, or your insurance doesn’t cover everything, charity care may pay for some or all of your Confluence Health bill. Whether you qualify depends on your household size and income (many working families do). Applying is free, and you can apply before your visit, after you get a bill, or any time in between.

  • All patients receiving healthcare services at Confluence Health
  • You don’t have health insurance, or your insurance doesn’t cover the full cost of your care, and
  • Your household income is at or below 300% of the *U.S. Poverty Level adjusted for family size
Additional Program Information
  • Approval lasts six months. After that, you will need to reapply so we can make sure you are still getting the right level of help.
  • We will ask about other resources first, like Medicaid or other coverage you may be eligible for. If you qualify for one of those programs, we will help you apply.
  • Charity care covers medically necessary care, but it doesn’t cover cosmetic services.
  • Household income is defined as a group of two or more people related by birth marriage or adoption who live together.
  • *Income limits are based on federal guidelines and updated once a year, so the amount you qualify for may change. To learn more please visit the Federal Poverty Guidelines here.
  • Contact the Patient Services Department: Call (509) 436-4020 or toll-free (888) 499-4801, Monday through Friday, 8 a.m. to 5 p.m. We’ll ask a few questions to see if you may qualify, and we’ll discuss other available programs such as Medicaid or Charity Care.
  • Complete the application: Fill out every section and include the documents listed on the form, such as proof of income. Please return it within 30 days of receiving it. Keep a copy for yourself.
  • Return the application:
  • Mail: Confluence Health, Patient Services Department, P.O. Box 361, Wenatchee, WA 98807.
  • Fax: (509) 665-3494, Attention: Charity Care.
Final Determination

The application must be filled our in its entirety and returned within 30 days. Confluence Health will notify the applicant of its final determination within fourteen (14) days of receipt of the application and all documentation material. A patient may appeal the discount amount awarded or a denial of eligibility for Charity Care by providing additional verification of income or family size to the Charity Care program within thirty (30) days of receipt of notification.

Figuring out health insurance and financial help can be confusing, and you don’t have to do it alone. Our coverage and resource counselors help people find the right coverage and apply for programs that lower the cost of care. The service is free, available by phone or in person, and open to anyone in our community, whether or not you’re a patient of Confluence Health.

We Can Help You With:

  • Get health insurance: We’ll find out if you qualify for Apple Health (Washington’s free or low-cost Medicaid program) or help you choose a plan through Washington Healthplanfinder, including plans with financial help to lower your monthly cost.
  • Pay for Medicare costs: If you are 65 or older or have a disability, you may qualify for help with Medicare premiums and out-of-pocket costs.
  • Apply for financial assistance: We’ll help you apply for Confluence Health’s Charity Care Program and other resources.

If you need more information, please contact us at (509) 436-4072 or toll free at (888) 499-4801.

Charity care and/or financial assistance means medically necessary hospital healthcare rendered to indigent persons when third-party coverage, if any, has been exhausted, to the extent that the persons are unable to pay for the care or to pay deductible or coinsurance amounts required by a third-party payer.

Financial assistance is available to all patients seeking medical services at Confluence Health.

Charity care will only be considered after all other financial resources available to the patient have been explored and exhausted. Patients whose household income is at or below less than 300% of HHS Poverty Level will be considered. Click here to view the U.S. federal poverty guidelines.

Confluence Health provides an application process.

Charity Care Program (CCP) Application:

CCP Application: English
CCP Application: Spanish
CCP Application: Russian
CCP Application: Ukraine

Locations to Pick Up CCP Applications:

Confluence Health Hospital | Mares Campus
Patient Financial Services
820 N. Chelan Ave.
Wenatchee, WA 98801

Moses Lake Campus
Patient Financial Services
840 E. Hill Ave.
Moses Lake, WA 98837

East Wenatchee Clinic
Patient Financial Services
100 Highline Dr.
East Wenatchee, WA 98802

Omak Campus
Patient Financial Services
916 Koala Dr.
Omak, WA 98841

For charity care in the state of Washington, click here.

It is the policy of Confluence Health to provide equal access to its facilities and services without unlawful discrimination on the basis of race, color, national origin, disability, age, sex, sexual orientation, gender identity or expression, creed, religion, marital status, veteran or military status, inability to pay for medically necessary evidence-based care or for urgent or emergent services, insurance coverage under Medicare/Medicaid/CHIP, or any other status protected by law. To see a list of providers who are covered by Confluence Health’s Charity Care Policy click here.

If you need assistance filling out the charity care application or need more information, please contact Patient Financial Services at (509) 436-4020, (888) 499-4801 (toll free) or [email protected].

Resources

Policies

Downloads

Confluence Health I Omak Campus
916 Koala Dr. Omak, WA 98841.
Hours: Monday–Friday, 7 a.m. to 4 p.m.
Phone: (509) 826-1800.

Confluence Health I Moses Lake Campus:
840 E. Hill Ave, Moses Lake, WA 98837.
Hours: Monday–Friday, 8 a.m. to 5 p.m.
Phone: (509) 764-6400.

Confluence Health I Mares Campus
820 N. Chelan Ave., Wenatchee, WA 98801.
Hours: Monday–Friday, 8 a.m. to 5 p.m.
Phone: (509) 663-8711

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