FAQs
Charity care and/or financial assistance means medically necessary hospital healthcare rendered to indigent persons when third-party coverage, if any, has been exhausted, to the extent that the persons are unable to pay for the care or to pay deductible or coinsurance amounts required by a third-party payer based on the criteria in Confluence Health’s Financial Assistance Policy/Charity Care Policy (which is available in four languages at the bottom of our Charity Care page).
Financial assistance and charity care shall not be restricted by service area but is available to all patients seeking medical services at Confluence Health.
Confluence Health provides an application process. Each patient will have an initial determination and will be reviewed for other programs prior to receiving an application.
Charity Care Program (CCP) Application:
Locations to Pick Up CCP Applications:
Confluence Health Hospital | Mares Campus
Patient Financial Services
820 N. Chelan Ave.
Wenatchee, WA 98801
Moses Lake Campus
Patient Financial Services
840 E. Hill Ave.
Moses Lake, WA 98837
East Wenatchee Clinic
Patient Financial Services
100 Highline Dr.
East Wenatchee, WA 98802
Omak Campus
Patient Financial Services
916 Koala Dr.
Omak, WA 98841
Charity care will only be considered after all other financial resources available to the patient have been explored and exhausted. Patients whose household income is less than 300% of HHS Poverty Level will be considered. Click here to view the U.S. federal poverty guidelines.
For charity care in the state of Washington, click here.