On-Demand Virtual Care

Home Patient & Visitors On-Demand Virtual Care

Confluence Health, in partnership with KeyCare, offers on-demand virtual visits for everyday health concerns.

When you need care quickly but it’s not an emergency, you can connect with a provider from the comfort of home. Virtual care is available 24/7, so you can get help whenever it works for you.

24/7 Care Over Video Chat

If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.

When a Virtual Visit Makes Sense

  • Allergies
  • Back pain
  • Bites or stings
  • Burns (minor)
  • Colds and coughs
  • Constipation
  • Fever and the flu
  • Headaches
  • Nausea and vomiting
  • Pink eye
  • Sinus problems
  • Sore throats
  • Sprains and strains
  • Tooth pain
  • Urinary tract infections
  • And more!
Schedule a Virtual Visit Sign Up for MyChart Or Call (509) 663-8711

Frequently Asked Questions

Yes, our virtual services require a Confluence Health MyChart account. If you don’t already have a MyChart account, you can enroll today.

  • To sign up for MyChart using an activation code provided by your doctor’s office, click here.
  • To sign up for MyChart without an activation code, click here.

Along with a reliable internet connection, you will need a device equipped with a camera, microphone and speaker (such as a smart phone, tablet or laptop/desktop computer).

You can access them 24 hours a day, 7 days a week, 365 days a year.

On laptop/desktop computers, you can access your virtual visit by logging into your MyChart account. On a smart phone or tablet that runs apps, the easiest method is to install and use the MyChart app.

  • Download the MyChart app for Apple devices here.
  • Download the MyChart app for Android devices here.

Yes, both adults and children can receive virtual care.

Yes, our virtual care options are HIPAA compliant. We protect your personal health information by using industry-standard encryption technology to secure all information shared during online visits.

With all virtual care, the details of your visit will be added to your electronic health record for your Confluence Health providers to review in the future. Additionally, if you choose virtual on-demand care, the provider who sees you will be able to review your past records in real time to help care for you.

Because virtual video care uses newer technology, there is a chance that it might not connect. Also, there are some things a provider can only do in person, so you might need a follow-up visit at a provider’s office.

If you have general questions about how on-demand virtual visits work or how to access them, please call our Patient Services Department at (509) 436-4020 or toll free at (888) 499-4801.

If you need additional assistance from KeyCare while trying to connect or when on a call, please contact the KeyCare Help Desk at (888) 805-0085.

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