Home Patient & Visitors On-Demand Virtual Care

On-Demand Virtual Care

Feeling sick and need care today? See a provider from home, any time of day or night. With On-Demand Virtual Care, you can video chat with a provider 24 hours a day, 7 days a week. There’s no appointment to book and no waiting room. Just log in to MyChart from your phone or computer and connect.Virtual visits are a good fit for common health concerns like colds, rashes, or minor infections. Care is available for both adults and kids. Your visit notes go right into your Confluence Health medical record, so your care team stays in the loop. The provider you see can also look at your health history during the visit. You’ll need a Confluence Health MyChart account to get started.

If you are having a medical emergency, please call 911.

Book an Appointment

Schedule a Virtual Visit Sign Up for MyChart

When a Virtual Visit Makes Sense

  • Allergies
  • Back pain
  • Bites or stings
  • Burns (minor)
  • Colds and coughs
  • Constipation
  • Fever and the flu
  • Headaches
  • Nausea and vomiting
  • Pink eye
  • Sinus problems
  • Sore throats
  • Sprains and strains
  • Tooth pain
  • Urinary tract infection

Frequently Asked Questions

Yes, our virtual services require a Confluence Health MyChart account. If you don’t already have a MyChart account, you can enroll today.

  • To sign up for MyChart using an activation code provided by your doctor’s office, click here.
  • To sign up for MyChart without an activation code, click here.

Along with a reliable internet connection, you will need a device equipped with a camera, microphone and speaker (such as a smart phone, tablet or laptop/desktop computer).

You can access them 24 hours a day, 7 days a week, 365 days a year.

On laptop/desktop computers, you can access your virtual visit by logging into your MyChart account. On a smart phone or tablet that runs apps, the easiest method is to install and use the MyChart app.

  • Download the MyChart app for Apple devices here.
  • Download the MyChart app for Android devices here.

Yes, both adults and children can receive virtual care.

Yes, our virtual care options are HIPAA compliant. We protect your personal health information by using industry-standard encryption technology to secure all information shared during online visits.

With all virtual care, the details of your visit will be added to your electronic health record for your Confluence Health providers to review in the future. Additionally, if you choose virtual on-demand care, the provider who sees you will be able to review your past records in real time to help care for you.

If you have general questions about how on-demand virtual visits work or how to access them, please call our Patient Services Department at (509) 436-4020 or toll free at (888) 499-4801.

If you need additional assistance from KeyCare while trying to connect or when on a call, please contact the KeyCare Help Desk at (888) 805-0085.

Find Your Expert Provider

Explore our full network of physicians, specialists and care teams — filter by service, language, location and insurance to find the right match for you.

Find a Provider