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Billing Information

Medical bills can be confusing, and we want yours to be as clear as possible. This page explains how to pay, what your bill means, how your insurance works with Confluence Health, and what to do if you need more time or help paying

A few things with knowing up front:

  • If you don’t have insurance, a 10% automatic self-pay discount is given.
  • If you are having trouble paying, you may qualify for Charity Care or a financial assistance plan. Please visit our Financial Assistance Program page for more information.
  • If you want to know the cost before your visit, our cost estimator can give you an estimate.

Pay Online

MyChart Guest

Pay by Phone

  • Local: (509) 436-4020
  • Toll Free: (888) 499-4801

Pay by Mail

Confluence Health
PO Box 741078
Los Angeles, CA 90074-1078

Understand My Bill

This statement describes charges for services rendered by providers (physicians and/or other healthcare professionals) at Confluence Health. If the services you receive are covered by insurance, your benefits will determine how much of the charge you will be required to pay out of pocket. Your Confluence Health statement will reflect details of your visit, your payment(s), and any amount still outstanding.

SBO (single billing office) is the billing system used at Confluence Health. SBO allows all of your services to be billed on one statement, regardless if they are for inpatient or outpatient services. This results in faster and easier customer service when you contact us with billing questions.

We understand that medical bills can cause unnecessary stress and financial strain. To help ease your worries, we offer four options for payment plans that are interest free. For balances that exceed $12,000, or if you are unable to meet our in-house payment plan criteria (4, 8, 12 or 18 months), we also offer the ClearBalance patient-friendly repayment option.

Balance

$0-$1,200

$1,201-$4,000

$4,001-$12,000

>$12,001

4-Month Plan

Up to $300.00 monthly

Up to $1,000.00 monthly

Up to $3,000.00 monthly

ClearBalance

8-Month Plan

Up to $150.00 monthly

Up to $500.00 monthly

Up to $1,500.00 monthly

ClearBalance

12-Month Plan

Up to $100.00 monthly

Up to $333.00 monthly

Up to $1,000.00 monthly

ClearBalance

18-Month Plan

Up to 12 months only

Up to $222.00 monthly

Up to $666.00 monthly

ClearBalance

What is the ClearBalance Program?

  • Interest-free, revolving credit account.
  • No annual fees or pre-payment penalties.
  • ClearBalance doesn’t impact your credit.
  • Balance can be $250.00 or more to start.

How to Get Started:

  • Enrollment is easy, and no application needed.
  • All of your balances are combined into a single, easy-to-understand monthly statement.
  • Keep your family’s medical bills simple by easily adding balances owed by a spouse or dependent(s).
  • Have questions about your statement? The ClearBalance multilingual, patient-friendly, customer-service team is here to serve you.

Understanding Insurance

Cost Estimator

Frequently Asked Questions

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