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COVID-19 Visiting Policy


To protect our staff, patients and community during the outbreak of COVID-19, the following visitor restrictions include:

  • Due to the recent increase in community transmission of COVID-19, routine visiting will be suspended at Confluence Health hospitals until the transmission of COVID-19 is no longer a threat to our patients, staff and community.
  • No visitors will be allowed in rooms of Persons Under Investigation (PUIs) or COVID-19 positive patients. Exceptions may be made for end of life and Obstetrics patients on a case by case basis under strict infection control protocols
  • Visitors over the age of 18 will only be allowed to enter our facilities based on the limited exceptions listed below:

Additionally, masks are now required at all of our outpatient facilities. If you are visiting for an appointment, you will be asked to wear a mask. If you do not have your own mask, one will be provided prior to you entering the building for your appointment. Please click here for homemade mask patterns if you are interested in making your own.

Exception Description

  1. Patients who are under the age of 18 may have one visitor, or parent or guardian
  2. Obstetrics patients may have one primary support person and a secondary support person with them during labor and delivery.
    1. Both the primary and secondary support persons are expected to remain at bedside and be masked at all times. The primary support person may stay for the duration of the patient’s hospitalization. The secondary support person must leave following the patient’s recovery from delivery.
    2. Special Care Nursery patients may have one support person who must stay in the room for the duration of the visit. Exceptions may be made on a case by case basis.
    3. Obstetrics patients may have one support person to accompany them to their ultrasound appointments.
  3. As authorized by department leadership, patients who require an outside caregiver due to mental illness and/or developmental or physical disabilities (such as blindness), may have one caregiver/visitor to ensure the safety of the patient.
  4. Patients may have a home caregiver who needs to be trained as their single visitor.
  5. End of life patients are limited to two visitors within a 24 hour period. End of life is defined as Hospice GIP or on comfort care orders.
  6. Patients undergoing surgery or procedures may have one visitor. Once the surgery or procedure is over and the physician has discussed the findings with the visitor (as appropriate), the visitor must leave the hospital.
  7. Patients will be able to freely exercise their religion by receiving religious services from the religious leaders of their choice during normal visiting hours unless patient status dictates otherwise or the presence of the religious leader disrupts patient care. Visits by religious leaders are granted in addition to the exceptions listed above.
  8. Patients who have a scheduled appointment at a Confluence Health facility or are visiting the Emergency Department or a walk-in clinic may have one support person (parent, caregiver, etc.) accompany them as needed to assist the patient. Those waiting for patients will not be allowed to remain in building waiting rooms or lobbies.

Additional restrictions for authorized visitors:

  • Visitors must be over the age of 18
  • Visitors must enter through the CWH main entrance or WVH hospital entrance between 8am and 8pm and comply with screening requirements to include temperature check.
  • Visitors cannot have tested positive for COVID-19 within in the last 10 days or been exposed to anyone who tested positive for COVID-19 within the last 14 days.
  • Visitors will only be allowed if they do not have symptoms of COVID-19: Fever, chills, cough, shortness of breath, new loss of taste or smell, fatigue, muscle or body aches, headache, sore throat, congestion or runny nose, nausea or vomiting, diarrhea
  • Visitors must follow masking requirements at all times while within the facility. They must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient room, they must leave the facility. Exceptions may be granted for restroom and meal requirements.
    • In outpatient clinics, patients and visitors must follow masking requirements at all times during their visit.

    We appreciate your understanding as we continue to provide the safest possible environment for our patients, visitors and staff. Please talk to your healthcare team if you have any questions or concerns.