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Billing & Insurance Information

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It is our goal at Confluence Health to provide quality health care in an efficient and cost-effective manner.

Medical information, including insurance policies change so rapidly, it is hard for anyone to keep up-to-date and well informed. We have provided this information to assist with some of the more frequently asked questions. Understanding your own co-pays and deductibles is essential for determining your out of pocket expense.

Confluence Health requires that all utilization-related decisions regarding member services be based on appropriateness of care and service. Financial rewards or incentives must not influence any utilization decision. No rewards or incentives are issued by Confluence Health that may discourage appropriate care and services to its patients/members. Under-utilization is to be avoided whenever possible.

We do not reward practitioners, providers or employees for issuing denials of coverage or service. All denials must be based strictly on insufficient medical appropriateness or not a covered benefit.

Confluence Health has a Charity Care Program (Financial Assistance) so that medical services may be provided to uninsured and underinsured patients who meet the eligibility requirements.

For more information about our billing policies, be sure to visit our FAQ page.

Online Bill Payment

Confluence Health is pleased to offer its patients the ability to pay their bills online by using a secure payment portal. Payments are normally posted to your account within 36 business hours.

To set up a payment plan, ask questions about your account or about this Online Bill Payment system, please contact the Patient Services Department at 509.436.4020, or toll free at 888.499.4801.

Confluence Health Payment Portal

Online Bill Payment Refund Policy

All transactions processed on the Confluence Health online bill payment system are eligible for a refund if the patient would like to cancel a payment. To request a cancellation of a payment, please contact our Patient Services Department.

Please allow 10-14 business days for a refund check to be issued for a check transaction processed through the Confluence Health online bill payment system.

Enhanced Online Bill Pay with MyChart

MyChart users enjoy free, secure online access to: view statements and account balances for themselves and family members* track insurance payments pay their bills by credit card or checking account save their payment information securely submit questions about their bill all from any computer or mobile device.


*Access to account balances for family members requires completing a guarantor access request.

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