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COVID-19 Visitor Policy

Last updated May 7, 2021

Routine Visitation Temporarily Suspended

Our patient care philosophy depends greatly on engaging families in the healing process. However, to ensure a safe environment for our patients, our employees, and community, and in accordance with guidance from the Washington State Department of Health, Confluence Health has implemented restricted visitation to prevent the spread of COVID-19. This policy continues to be reviewed and updated monthly as the situation dictates.
A significant change in this version is that patients admitted to the hospital for inpatient care or hospitalization are allowed to have one patient supporter while they are at Confluence Health.

Exceptions to Visitor Restriction Policy

Additional restrictions for all allowed visitors

Please note that all allowed visitors in the hospitals and clinics will be subject to the following additional restrictions:

We appreciate your understanding during these difficult times. Our goal is to protect you, your family and friends, and our staff. We look forward to resuming visitation when COVID-19 is no longer a threat to the health of our community.

  1. For Non COVID-19 Patients:
    • Upon admitting, a hospitalized patient may identify one individual to serve as their patient supporter for the duration of the patient’s stay, during visiting hours only.
      • A patient supporter is someone who accompanies a patient to aid in their recovery and healing.
      • Patient supporters must be 18 years old or older.
      • Exceptions for patient supporters to remain in a patient’s room outside of visiting hours may be considered to ensure the safety of the patient in cases of mental illness, developmental, or physical disabilities (eg. blindness).
      • We appreciate that circumstances (eg. longer hospitalizations) might dictate a need for a one-time transfer of the patient supporter role to another individual for the remainder of the hospitalization.
    • Obstetrics patients may have one primary support person and a secondary support person with them during labor and delivery.
      • Both the primary and secondary support persons are expected to remain at bedside and be masked at all times. The primary support person may stay for the duration of the patient’s hospitalization. The secondary support person must leave following the patient’s recovery from delivery.
      • Special Care Nursery patients may have one support person who must stay in the room for the duration of the visit. Exceptions may be made on a case by case basis.
    • End of life patients are limited to two visitors at a time, with a total maximum of six visitors within the patients end of life timeframe. “End of life” is defined as death being imminent within the next 24 hours.
    • Confluence Health outpatient clinics encourage our patients to come alone to their appointments. However:
      • Patients who have a scheduled appointment, an outpatient procedure at a Confluence Health facility, or are visiting the Emergency Department or a walk-in clinic may have one visitor accompany them.
      • Postpartum patients may bring their newborns.
      • Parents may bring children--wearing a well-fitting mask for those aged 2 and up--if there is no alternative.
  2. For COVID-19 SUSUPECTED AND/OR CONFIRMED PATIENTS IN ISOLATION:
  • End of life COVID-19 patients still in isolation are limited to two visitors at a time, with a total maximum of six visitors within the patients end of life timeframe. “End of life” is defined as death being imminent within the next 24 hours.
  • Goals of Care discussions with family and/or significant others should occur remotely utilizing video conferencing technology. At the discretion of the department manager, one family member or significant other may be in the patient’s room during goals of care discussions and will be required to wear appropriate PPE. “Goals of care discussion” specifically refers to instances where a patient’s clinical status has deteriorated enough despite our best efforts that a frank discussion about anticipated best-case/worst-case outcomes needs to occur to ensure we are respecting a patient’s and their families’ wishes and values in further medical care.
  • Obstetrics COVID-19 patients may have visitors on a case by case basis as determined by department leadership based on the needs of the patient.
  • Religious leaders may visit COVID-19 patients during normal visiting hours unless the patient status dictates otherwise, or the presence of the religious leader disrupts patient care. Visits must be arranged through Chaplain Services or the House Supervisor.

Additional restrictions for all allowed visitors

Please note that all allowed visitors and patient supporters in the hospitals and clinics will be subject to the following additional restrictions:

  • Visitors/patient supporters must enter through the CWH main entrance or WVH hospital entrance between 8 a.m. and 8 p.m. and comply with screening requirements to include temperature check.
  • Visitors/patient supporters cannot have tested positive for COVID-19 within in the last 10 days or been exposed to anyone who tested positive for COVID-19 within the last 14 days.
  • Visitors/patient supporters will only be allowed if they do not have symptoms of COVID-19: Fever, chills, cough, shortness of breath, new loss of taste or smell, fatigue, muscle or body aches, headache, sore throat, congestion or runny nose, nausea or vomiting, diarrhea.
  • Visitors/patient supporters must follow masking requirements at all times while within the facility (see CH Visitor and Patient Mask Policy and Procedure).
  • Visitor/patient supporters are encouraged to minimize their time in the facility and should not come and go throughout the day. They must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient room, they must leave the facility. Exceptions may be granted for restroom and meal requirements.
  • In outpatient clinics, patients and visitors must follow masking requirements at all times during their visit (See CH Visitor and Patient Mask Policy and Procedure).
  • Visitors/patient supporters who fail to adhere to masking requirements will be asked to leave our facilities.
  • Visitor restriction policy applies to Confluence Health employees.

We appreciate your understanding during these difficult times.

Our goal is to protect you, your family and friends, and our staff. We look forward to resuming normal visitation when COVID-19 is no longer a threat to the health of our community.