COVID 19-What you need to know
Updated: Friday, April 3, 2020
Our goal is to ensure you are informed with the most up-to-date information available. As guidelines surrounding COVID-19 (coronavirus) are developing and evolving rapidly, we continue to work with collective agility alongside the CDC and local governing agencies to provide the highest quality of care in an environment of absolute safety.
Given these ever-changing circumstances, we anticipate regularly updating information on our website to ensure messaging is timely. In light of our goal to provide the most up-to-date and transparent information, this page is expected to change as new information is available. Please check back often for the most recent guidelines and information.
Our sincerest condolences go out to our patients’ families, and to all patients and loved ones who have been affected by COVID-19 (coronavirus).
Confluence Health’s Infection Control team continues to actively monitor the COVID-19 situation, both worldwide and in our local community. Our focus, always, is on illness prevention, and we are committed to keeping patients, families and community members informed as circumstances evolve.
Confluence Health is currently caring for patients who have tested positive for COVID-19 and we are continuing to follow the screening protocols and maintaining our standard infection control best practices throughout the health system.
PPE (Personal Protection Equipment) Donations
Thank you for your generosity and offers to donate Personal Protective Equipment (PPE). We, at Confluence Health, are overwhelmed with gratitude. We have created a resource webpage with additional details and approved sewing patterns.
If you have PPE donations, you can donate them 8:30 AM-4:30 PM, Monday-Friday at the Confluence Health Foundation, 518 N. Chelan Avenue in Wenatchee. For questions call (509) 436-6275. Confluence Health colleagues who would like to coordinate third party donations may contact this phone number as well.
VISITING Policy at CONFLUENCE HEALTH
Every patient and visitor entering our inpatient and outpatient facilities will be questioned regarding symptoms of fever, cough, sore throat, shortness of breath. Authorized Visitors with any of these symptoms will not be allowed to enter our facilities. Patients with a fever or any other symptom listed above will be referred to the Emergency Department or our COVID-19 screening phone line (509) 663-8711. As part of our screening process, those authorized to enter our facilities may be asked to submit to a temperature check using an infrared (non-touch) thermometer.
To protect our staff, patients and community during the outbreak of COVID-19, the following visitor restrictions will begin at 8am on Monday, April 6th.
- Routine visiting will be suspended at Confluence Health hospitals until the transmission of COVID-19 is no longer a threat to our patients, staff and community.
- No visitors will be allowed in rooms of Persons Under Investigation (PUIs) or COVID-19 positive patients (unless end of life)
- No visitors under the age of 18
- Visitors will only be allowed to enter our facilities based on the limited exceptions outlined below:
|Obstetric patients may have one support person accompany them.|
|Patients who are under the age of 18:
– May have one visitor, or parents or guardians
– Must stay in the room for the duration of the visit
|For the Nursery/Neonatal Intensive Care Unit:
– May have one support person
– Must stay in the room for the duration of the visit
|Patients undergoing surgery or procedures may have one visitor
– Visitor must leave hospital as soon as possible after the procedure/surgery
|Patients who have a scheduled appointment at a Confluence Health facility or are visiting the Emergency Department or a walk-in clinic may have one support person (parent, caregiver, etc.) accompany them if needed.|
Visitors who meet one of the above exceptions must enter through the CWH main entrance or WVH hospital entrance between 11am and 8pm. At CWH, visitors will not be allowed to enter or re-enter after 8pm through the ED entrance. Entrances will be staffed to ensure adherence to this policy and screening occurs of authorized visitors to include a temperature check Visitors with COVID-19 like symptoms will not be allowed to visit and will be referred to the Emergency Department or COVID-19 screening line (509) 663-8711.
Diagnosis of COVID-19 at Confluence Health (FAQ)
Please note following information is based off CDC recommendations.
What are the symptoms of COVID-19 (Coronavirus)?
Patients with COVID-19 have reportedly had mild to severe respiratory illness. Symptoms may appear 2-14 days after exposure.
Symptoms can include:
• Shortness of Breath
I think I may be feeling symptoms consistent with COVID-19 infection. What do I do?
To ensure the health and safety of yourself as well as your community, if you are exhibiting symptoms you feel may be consistent with COVID-19, we ask you DO NOT show up at your place of health care unannounced. Instead, please call (509) 663-8711 so we may ask you a few questions that will best determine your course of care.
Who is most at risk for being significantly impacted by COVID-19?
Those with existing health conditions or compromised immunity should take extra precautions to remain vigilant of symptoms and take preventive measures.
For your protection and safety, please continue to follow everyday best practices to help prevent and slow the spread of respiratory diseases, including:
• Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
• If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% isopropyl alcohol. Always wash hands with soap and water if hands are visibly dirty.
• Avoid close contact with people who are coughing/sneezing.
• Avoid touching your eyes, nose and mouth.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
• Get plenty of rest, drink plenty of fluids, eat healthy foods, and manage your stress to keep your immunity strong.
I know with certainty that I’ve been exposed to a person with a confirmed diagnosis of COVID-19. What should I do?
Call our nurse triage hotline at (509) 663-8711 if you develop symptoms, and have been in close contact with a person known to have COVID-19 or if you have recently traveled from an area with widespread or ongoing community spread of COVID-19.
Does Confluence Health Charge for COVID-19 Testing?
The Confluence Health price for the COVID-19 lab test is: $218. The Washington State Office of the Insurance Commissioner has ordered all health plans regulated by his office to cover testing for COVID-19 without copays or deductibles.
It does not apply to the following plans:
- Employer plans that are self-funded
- Federal employee health plans
- Health plans for members of the military or veterans
- Uniform Medical Plan for state and school employees
While the cost of the COVID-19 test may be covered, some other medical care costs related to your illness depend on your insurance coverage.These medical costs could include other tests, such as testing for the flu or other respiratory illness.
For uninsured patients, our Patient Service representatives will assist you to see if you qualify for free COVID-19 test coverage by the state. Please call (509) 436-4020, or toll free at (888) 499-4801, for more information or if you have any other questions.
More information about health insurance and coronavirus is available on the Insurance Commissioners website.
I have an appointment or services scheduled at Confluence Health. Should I cancel it?
To proactively minimize the possibilities of spreading the virus, we have made the careful decision to
suspend elective surgical procedures and routine care visits at Confluence Health beginning Tuesday, March 17, 2020 for the next six weeks, then we will reassess. Urgent and emergent surgeries are those which are necessary to protect and maintain an individual’s health such as appendectomies and broken bones. Surgical care for these will remain unchanged and uninterrupted.
Scheduling Appointments: You may now schedule an appointment to consult with a primary or specialty care provider via phone conversation or by video conference through your MyChart account or app.
To schedule a virtual visit, please send a message through MyChart at mychart.confluencehealth.org or call: (509) 663.8711
What is Confluence Health doing to ensure patients and visitors are safe?
Confluence Health’s Infection Control team continues to actively monitor the COVID-19 (Coronavirus) situation worldwide and at home. Our focus, always, is on illness prevention, and that remains at the core of our response to this and all health risks.
Have the number of public entrances been limited?
Yes, to help assist us in managing the new visitor limitations, we are limiting the number of public entrances to our faculties.
The following are specific times and public entrance/exit points for each facility:
- Screenings will take place from 8 a.m. to 8 p.m. at the following entrances:
- Emergency Department Entrance (entrance open 24 hours a day and the ONLY entrance to CWH from 8 p.m. – 8 a.m.
- Main Entrance
- Surgery and Procedures Entrance (green)
Note: All other entrances will be closed and have signs directing patients and visitors to the open entrances.
- Main Entrance
- Monday – Friday, 8 a.m. to 6 p.m.
- Saturday, 7 a.m. to 2 p.m.
- Walk-in Clinic Entrance: 7 a.m. to 8 p.m., seven days a week
All other out-patient clinics – Main entrance access only during normal hours of business
How do I protect myself and my family?
For current information about COVID-19 and recommendations for keeping yourself and your family healthy, we recommend these resources:
If you have overseas travel plans, we encourage you to visit the CDC travel site for additional information.
Social distancing can help slow the spread of COVID-19 in affected communities. This means avoiding crowded places and maintaining distance from others. More prevention tips: https://bit.ly/2QbLFkW
What is the likelihood that my symptoms are an indication that I have contracted COVID-19?
As status of this virus continues to evolve across our nation, the following information is intended to provide context to the rate of infection for COVID-19:
• 1 person out of 200 people who are exposed to a COVID-19 positive individual, will become COVID-19 positive (0.5% transmission rate in the general public)
• If you are in close contact with a person who is COVID-19 positive (such as living with a person who has tested positive), your likelihood of contracting the infection is 10%
• 80% of the population may experience mild symptoms, such as fever or flu-like symptoms that they treat at home
• 15% may seek medical care, such as visiting an Urgent Care or Emergency Department
• 5% may require critical care, meaning being admitted as an inpatient
• There is an incubation period of 2-14 days, meaning the period between exposure to an infection and the appearance of the first symptoms, the average case being 2-8 days
• Throughout Confluence Health’s individual practices, as well as our Walk-In Clinics and our Emergency Departments, we continue to screen patients for COVID-19 as per Centers for Disease Control (CDC) recommendations. We will also continue to observe all Infection Control protocols in order to keep our staff, physicians and patients safe.
• Screenings are happening across the organization at all locations (hospitals and clinics) and began on Wednesday, February 12, 2020.
• Whenever possible, we begin the screening process on the telephone before a patient visits one of our facilities. And when patients do visit us, we ask those with a cough or respiratory symptoms to don a mask immediately upon arriving.
• If you or someone you know intends to visit the doctor with a cough or respiratory symptoms, please call before coming in. We’ll arrange to treat you in a way that reduces the likelihood of transmission.