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Non-discrimination Policy

It is the policy of Confluence Health and its affiliated entities and contracted providers to prohibit unlawful discrimination with respect to its admissions, services, and employment practices. Confluence Health will not unlawfully discriminate, exclude, or deny services, benefits or visitation rights to any person on the basis of a status protected by law from discrimination including: race, color, religion, creed, gender, national origin, age, disability, veterans status, sexual orientation, marital status (including domestic partnerships), or any other legally protected status or class.

  1. Confluence Health operates its programs and conducts its services in compliance with:
    1. Title VI of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Section 504 of the Rehabilitation Act of 1973,
    2. the Age Discrimination in Employment Act of 1975 (ADEA),
    3. the Older Workers Benefit Protection Act of 1990,
    4. the American with Disabilities Act (ADA) as Amended 2008, the Genetic Information Non-Discrimination Act 2009,
    5. Department of Health and Human Services regulations issued pursuant to Title 45 Code of Federal Regulations part 80, 84, and 91.
    6. Washington State Domestic Partnership Law (RCW 26-60-070).
  2. RELATED AND CONTACT INFORMATION:
    1. For questions about the accessibility of our programs or facility, contact:
      Corporate Compliance Officer at 509-663-8711 ext 4720 or our TDD number can be accessed through the main switchboard at 509-662-1511.
    2. Where to file a complaint directly with the U.S. Department of Health and Human Services
      Region X – Seattle (Alaska, Idaho, Oregon, Washington)
      Regional Manager, Office for Civil Rights
      U.S. Department of Health and Human Services
      2201 Sixth Avenue – Suite 900
      Seattle, WA 98121-1831
      Voice Phone (206) 615-2290
      FAX (206) 615-2297
      TDD (206) 615-2296
      https://archive.hhs.gov/ocr/regmail.html
  3. GRIEVANCE PROCEDURE:
    1. Confluence Health has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the above referenced regulations. Section 504 states, in part, that “no otherwise qualified disabled individual . . . shall solely by reason of his/her disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance . . .” The law and regulation may be examined in the CH Compliance Department. Employees, Patients and Visitors may file complaints in the following manner:
    2. A complaint should be in writing, contain the name, address and telephone or email contact of the person filing it, and briefly describe the discriminatory act.
    3. The compliant can be filed through the Confluence Health event reporting system known as Quantros. A complaint can also be filed directly with the Compliance Office. Complaints filed directly with the Compliance Office will be entered into Quantros event reporting.
    4. The Compliance Officer, or designee, will investigate the complaint. The investigation will be thorough, affording all interested persons and their representatives an opportunity to submit evidence relevant to the complaint.
    5. The Compliance Officer shall issue a written decision determining the validity of the complaint no later than 30 days after its filing. The investigation and resulting findings will be entered into Quantros.
    6. The Compliance Office shall maintain files and records in Quantros relating to all complaints filed. The Compliance Officer may assist persons with the preparation and filing of complaints; participate in the investigation of complaints, and follow-up concerning their resolution.
    7. An individual who files a complaint may pursue other remedies. This includes filing with:
      Region X – Seattle (Alaska, Idaho, Oregon, Washington)
      Regional Manager, Office for Civil Rights
      U.S. Department of Health and Human Services
      2201 Sixth Avenue – Suite 900
      Seattle, WA 98121-1831
      Voice Phone (206) 615-2290
      FAX (206) 615-2297
      TDD (206) 615-2296
      https://archive.hhs.gov/ocr/regmail.html
    8. These rules shall be liberally construed to protect the substantial rights of interested persons to meet appropriate due process standards and assure Confluence Health’s compliance with Section 504 and all OCR regulations.
  4. SECTION 504 NOTICE OF PROGRAM ACCESSIBILITY:
    1. In accordance with Section 504, Confluence Health has Access Notices posted at all sites for interested parties, including persons with impaired vision or hearing, regarding the existence and location of services, activities, and facilities on its external customer website and in the Patient Guide.
    2. Supporting Policies and Documents:
      1. Patient Rights and Responsibilities
      2. Patient Rights for Nutrition Care
      3. Policy and Procedure for Persons with Disabilities
      4. Consent Policy
      5. Patients With Communication Barriers
      6. Visitor Policy
      7. Fair Treatment
      8. Harassment-Intimidation-Free Work Environment
      9. Anti-Harassment
      10. ADA Accessibility
      11. Interpretive and Translation Services
      12. Admissions Transfers Referrals WVH
      13. Admission Criteria
      14. Speech Impaired Staff Guidelines
      15. Hearing Impaired Care of Patient
      16. Patient Grievances
      17. Grievance Process – Patient Concerns
      18. Interpreter List
      19. Sign-Language List

Click here to download a copy of the Confluence Health Nondiscrimination Notice and Language Access Services

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