Virtual Visits Resources & Benefits
Virtual visits (also known as telehealth) are real-time, online visits with medical providers that provide additional ways to see a provider when in-person visits may not be accessible or convenient.
What Are Virtual Visits?
-
Virtual visit appointments allow for a flexible location for the patient and the provider.
-
Patients receive a virtual visit with their provider over video-chat technology (similar to Skype or FaceTime) but with a sophisticated, high-security network that allows the doctor to assess them without being in the same room.
Why Virtual Visits?
-
Eases the burden of travel and provides greater access to your providers.
-
Brings healthcare to where you are. It is the first step of many to give our patients exactly what they need when they need it, in the most comfortable way possible.
-
Provides coverage for a wide range of specialties, including urgent care virtual visits, medication management and chronic condition management.
What Can Be Treated Using Virtual Visits?
Our providers may be able to treat a variety of conditions, such as:
-
Colds, flu, fever, headaches, sore throat or nasal congestion.
-
Stomach viruses, constipation or acid reflux.
-
Rashes, pink eye, cold sores, bites or stings.
-
Bladder infections.
-
And more!
If your illness or injury is serious, you will be directed to the appropriate clinic or the closest emergency department.
Can I Get a Prescription for All Medications?
Yes. However, you must see a doctor or provider in person if you need a controlled substance such as a narcotic pain medication.
Will I Be Billed for This Service?
This service is no different than any other clinic appointment. It will be submitted to your insurance plan or national private health insurance program.
Patient Experience
At Confluence Health, we are committed to providing a remarkable patient experience. By working collaboratively with referring physicians and community providers, our virtual specialists provide seamless and exceptional care for patients that is convenient and easy to access.
Remarkable People, Remarkably Cared For
Do you need medical attention but can't leave home? Or perhaps you need care after hours, such as the middle of the night? Confluence Health virtual care is easy, fast and affordable. On-call caregivers are available 24/7 via phone or video chat to treat minor or routine medical conditions like colds, the flu, rashes or infections. No appointment is necessary.
Tip Sheets
-
MyChart video visits for patients
-
Patient camera and mic permissions: iOS
-
Patient camera and mic permissions: Android
-
Video visits by text message
Proxy Forms
Please complete the form(s) for proxy access and email it to SM_MyChartProxyForms@confluencehealth.org
Download the MyChart App
